Legal
Privacy Policy
Manee Horology respects your privacy and handles personal information with care. This policy explains what we collect, how we use it, and the choices available to you.
Last updated: 2 May 2025
1. Introduction
Manee Horology ("we", "us", "our") is a watch repair and restoration studio based at 88 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. We operate under Thai data protection principles and handle personal information responsibly.
This Privacy Policy applies to information collected through our website and any communications you initiate with us, including enquiry forms and email correspondence. It does not apply to information collected through other means or by third parties.
By using our website or contacting us, you acknowledge that you have read and understood this policy. If you have questions at any time, please reach out to [email protected].
2. Data We Collect
We collect only what is necessary to respond to your enquiry and carry out any agreed work.
Information you provide directly
- Your name and contact details (email address and/or phone number)
- A description of your watch and the service you are considering
- Any correspondence you send us by email or through our contact form
Information collected automatically
- Standard server logs, including IP addresses and browser type (retained for up to 90 days)
- Cookie data where you have provided consent (see Section 5)
- General usage data such as pages visited and time on site
Legal basis for processing
- — when you submit a contact form or accept analytics cookies
- — to respond to your enquiry and maintain our website securely
- — when we carry out work on your watch as agreed
Enquiry records are retained for up to 3 years from last contact. Work records relating to completed restorations may be retained for up to 7 years for legal and accounting purposes.
3. How We Use Your Information
Your information is used only for the purposes for which it was collected.
- — to reply to your message and discuss your watch's needs.
- — to manage the assessment, service, and return of your timepiece.
- — to understand how our site is used and identify areas for improvement, using anonymised data only.
- — to fulfil any obligations under Thai law or other applicable regulations.
We do not sell or share your personal data with third parties for marketing purposes. We do not send unsolicited marketing communications.
4. How We Protect Your Information
We take reasonable steps to keep your data secure against unauthorised access, loss, or disclosure.
- HTTPS encryption on all pages of our website
- Access to contact records is limited to authorised team members only
- Email communications are handled through reputable providers with encryption in transit
- We review our practices periodically to maintain appropriate security standards
In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authority in a timely manner, in accordance with applicable regulations.
6. Your Rights
You have rights in relation to your personal data. We are committed to honouring these.
You may request a copy of the personal information we hold about you.
You may ask us to correct inaccurate or incomplete information.
You may ask us to delete your data where we no longer have a valid reason to hold it.
You may object to processing based on our legitimate interests.
You may request a machine-readable copy of data you have provided to us.
Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.
7. Third-Party Links
Our website may include links to external resources. Once you leave our site, this policy no longer applies, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will remove it promptly.
9. Policy Updates
We may update this policy from time to time to reflect changes in our practices or applicable regulations. The "Last updated" date at the top of this page will reflect the most recent revision.
Continued use of our website following any changes constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to provide notice.
10. Contact
For any questions about this policy or how we handle your personal data, please contact us: